Frequently Asked Questions

Got questions, we’ve got answers. If you have a question that’s not listed below, please feel free to contact us.

For our coaching services we offer a monthly payment commitment, after deposit has been made. For our training services we offer one time payment options, and installments depending on the length of the project.*

*payment options may vary based on contract terms.

Depending on the scope of work, we may be able to provided other services, at an additional fee.

Yes, we do provide group coaching and/or classes. The amount of people attending the group coaching program needs to be between 3-10 ppl enrolled, in order for program to begin. 

For classes, we ask that the minimum enrolled be at least 5 people. 

*Currently, due to COVID all group coaching, and classes will be done remotely. 

You can either contact via the form provided above, by phone at 312-809-7022, or you can email us at contact@totalimagecg.com

The first step is to fill out our Pre Intake form, which will be emailed to you once you book a call with us. Once that is fill out, we’ll go over it during our call, and see if we’re a good fit.

If it’s a green light, we being the onboarding process, this includes a bunch of emails, and a few forms. Don’t worry we promise not to scare you. 

Once paperwork is signed, and payment has been made, we can let the good times roll!

We accept major credit card payments. The payment gateways we use are; PayPal, Stripe, and Intuit.

We do not accept Cash App, Zelle!

*Saved payment methods are not stored on our site. If you save a payment method in your account, that information is saved on the Stripe payment gateway.

Being that we provide a service, and sell products that capture our inner genus, we do not provide refunds. 

However, if you’ve purchased a service from us, we do have listed in the contract provided, a few accommodations in the event a cancellation is made.  

Currently we only service our clients domestically, located in the United States, but we do plan to expand in the future. Be sure to subscribe to our mailing list, and follow our founder, for updates.